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3.1. Login Failures
If you are having trouble logging into AlertMail, be sure to read the error messages that appear on the login screen in bold red text. You may be spelling your email address wrong, or be entering the wrong password, or perhaps you have CAPS lock on and everything is being typed in capital letters.
If you are not connecting via SSL with https:// being displayed in your address location bar, you should make sure your web browser fully supports SSL and is properly functioning. SSL is required for connections to AlertMail. You should also ensure that web browser cookies are enabled. AlertMail uses web browser cookies for tracking within the AlertMail application only, and these cookies are not tracked or shared outside of AlertMail.
When logging into AlertMail, you are permitted a limited number of login attempts to prevent system abuse. Once you exceed this limit, you will see the Login Failure screen and will be denied access for several hours. You should try to gain access later, and be very careful entering your login information. All login failures are tracked and we monitor the system for any ongoing login problems to prevent abuse.